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Logistics

(edited by shmi 15/03/2016 14:13:19)

Topic: Logistics

Try our new app — Logistics!

This is a simple logistic solution, which allows you to create or import orders, then distribute them among vehicles in the most rational way and, finally, track routes online as well as generate reports upon their fulfillment.

Logistics consists of two applications — web and mobile.

The web application is for operators (dispatchers). It's available on apps.wialon.com and can be added to your service in the usual manner. Besides, there's a separate point of entry on logistics.wialon.com

Mobile application is an addition to the web application. It's aimed to drivers and couriers. Android (released) and iOS (coming soon) platforms are supported. 

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Logistics

Re: Logistics

Dear Mariya ,

Im writing based on some user cases Ive heard from clients, maybe this could be different for other partners requirements

1) The driver comes to a client, gives them the order.  - Yes

2) The driver fills in the proof of delivery document, the template of which is located on the mobile phone. (Is my understanding correct here? Or do they fill in the template of POD document on paper?)
It could be that the driver do POD on hard paper take picture and upload , or able to fill a template on Logistics app itself (long shot?) ,  logistics app allows to include a URL to an online template / allow to attach and PDF file.

4) The driver wants to upload it in the application when approving the order.  - Yes

It is also important to download the files drivers uploaded including the customer's signature.



mars wrote:

Hi Riko and Yasintha! CarCops Autovalve, ysv

Thanks a lot for your request.

No matter what format (checked checkboxes in the list, filled in form, text) does the proof of delivery document possess, it will always be a file of some format.

Let us figure out this particular use case of Logisitics Mobile:

1) The driver comes to a client, gives them the order.

2) The driver fills in the proof of delivery document, the template of which is located on the mobile phone. (Is my understanding correct here? Or do they fill in the template of POD document on paper?)

3) If point two is correct, the driver saves the filled in template on the mobile phone.

4) The driver wants to upload it in the application when approving the order.


Is the described use case valid? Do drivers usually have all templates of POD documents on their phones? Can their be a case when the fiil in both paper documents and e-documents?

I appreciate your answers to have a better idea of what is requested.

Sint
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Logistics

Re: Logistics

Hi Yasintha! ysv

From the feedback that you provided I can make the following conclusions:

1) driver can take picture and upload it;

2) driver can fill in a template in Logistics;

3) driver can insert a link to an online template;

4) driver can attach PDF files.


Point 1 and 3 are already presented in the application. Point 2 does not seem to be a working solution as these templates are pretty custom depending on the business and the region.

So it seems that request of handling any type of POD documents narrows down to only an ability to attach PDF files?

Could you share your opinion on this?

Maria Starikova,
Wialon Hosting Product manager, Gurtam
203

Logistics

Re: Logistics

Here are some client comments after testing logistics for some weeks:

1. Not possible to change for example address on client if delivery address is changing
2. If delivery number 12 is cancelled, then it’s not possible to delete that job, can mark only rejected and then it’s confusing for driver when 11 jobs are with status skipped
3. Driver forgot to insert comment. Even logistics can’t add the comment and client can’t do the invoices because they are based on comments.
4. Driver by accident confirmed job number 4. Driver or logistics cant reverse it and again problem with inserting comments because all fields are locked.
5. Customer have pickup point and drop-off for same client and can’t make it as one job and they have to currently make 2 different jobs. Would be nice feature to add pickup and drop-off address for same job.

Basically client comment – not flexible logistics system, because can’t change things as they need and system does not feel responsive and easy to use.

Constantly making copies of jobs are even more confusing because you can’t delete the old jobs.
Good logistics system but still many things can be done better buy clients opinion.

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Logistics

Re: Logistics

Hello CarCops Autovalve!

Thanks for the detailed feedback!

1. Not possible to change for example address on client if delivery address is changing

Сould you tell me how often the addresses change?

What should Logistics do if the address changes?
For example, an order can be moved to the end of a route.
I think it will be incorrect to re-optimize a route and place an order in the middle of the route, as the driver is late for other orders. Could you share your opinion on this?

Who should change the address? driver or dispatcher?

2. If delivery number 12 is cancelled, then it’s not possible to delete that job, can mark only rejected and then it’s confusing for driver when 11 jobs are with status skipped

What do you think, if, when order number 12 is rejected, the previous orders are not in the "skipped" status, will this solve this problem?

3. Driver forgot to insert comment. Even logistics can’t add the comment and client can’t do the invoices because they are based on comments.

4. Driver by accident confirmed job number 4. Driver or logistics cant reverse it and again problem with inserting comments because all fields are locked.

If the "comment" field in the web version in the order edition dialog is unlocked for completed orders, will this solve the problem?
Which solution do you think would be best?

5. Customer have pickup point and drop-off for same client and can’t make it as one job and they have to currently make 2 different jobs. Would be nice feature to add pickup and drop-off address for same job.

We have already added this request to the backlog.
We will think about how we can solve this problem!

We will be glad to hear opinions and ideas on the implementation of this request from you and other forum participants!



Thanks again!

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Logistics

Re: Logistics

Hello Voan

1. If the address is changed then route should be optimized again, because one job is disappearing and new is appearing. Yes currently new order is added at the end of route were you can move it manually – that’s fine. But its confusing for driver and logistics that they can’t remove jobs that are canceled or address is changed. Logistics is in constant change and the program should be flexible enough so client can change it according to the changes in their orders.
Address should be changed by dispatch and clients feel the same that one person should have full control but yes in some cases if there is now dispatch in smaller company then driver can change the address as well.

2. Yes that would solve the problem if previous 11 orders are not in the "skipped" status. But if you will make it possible to delete or modify existing orders it would be even better and then you don’t need to solve the "skipped" status issue.

4. If the "comment" field in the web version in the order edition dialog is unlocked for completed orders, that will solve the problem. Plus dispatch should have rights to make job active again if its marked done by driver accidently picking wrong job on the list.

5. MOST IMPORTANT pickup point and drop-off point
Client have been asking constantly this for 2 years.
Currently if you run warehouse and 20 delivery points then program is very good, but not all logistics run the same way.

Imagine client have 10 pickup points and 10 drop-off points and we enter them all in the current program – it would be a mess. Program would recommend to drop-off package number 7 because its nearest, but program don’t understand that the package number 7 is not actually picked up yet.

That’s why clients need pickup point and drop-off point added to same job so your algorithm could help the dispatch to figure out the right route with seconds.

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Logistics

Re: Logistics

Hello, CarCops Autovalve


Thanks for your answers!

We've added your requests to the list of possible tasks.
Your requests reflect extensive experience in using the application and we'll take them into account in the further development of our product.
We will evaluate the possibility of implementation both in the fourth quarter and next year

The cases that you described in point 5 are quite common.
We have received requests to add pickup & delivery.
And this increases the importance of this functionality.

With your help, we have made progress in understanding current issues.
We will definitely contact you before developing this functionality!