1

Notification message when payment is due/blocking

Topic: Notification message when payment is due/blocking

Hello,

The below message is being sent to our clients when their account will be blocked due to payment failure:

"Your account will be blocked soon. "4" days left. Make a payment for further work in the monitoring system. Please disregard this email if you have already paid."

I asked how to change it, but apparently it's fixed. I believe it's not professional and a bit aggressive. Anyone has an idea on how to do it or if it can be done?

Thx.
Peter

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Notification message when payment is due/blocking

Re: Notification message when payment is due/blocking

Hi, Peter! peterchalhoub

This text can be altered, although not individually per each service, but for everybody.

Do you have any suggestions as to how this phrase should sound?

Maria Starikova,
Wialon Hosting Product manager, Gurtam
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Notification message when payment is due/blocking

Re: Notification message when payment is due/blocking

Hi ,

Is it possible to have a "custom" message per "billing plan" ?


mars wrote:

Hi, Peter! peterchalhoub

This text can be altered, although not individually per each service, but for everybody.

Do you have any suggestions as to how this phrase should sound?

Sint
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Notification message when payment is due/blocking

Re: Notification message when payment is due/blocking

ysv Hi Yasintha,

Not with the existing tools. Current message is just a regular interface phrase that is the same for every user and cannot be customized.

Maria Starikova,
Wialon Hosting Product manager, Gurtam