Topic: Arrival issues of drivers at the destination point
I want to do a counter verification of deliveries. We are facing an issue in deliveries that the drivers confirm the order through app but don't arrive at the real location of the order. They call to the client and make an excuse that they couldn't find the address you mentioned.
Driver hasn't arrived to the actual location in the above case.
But, logistics active routes and reports consider it arrived on time when the driver confirm the order without arriving at the destination point.
I want to know about the procedure of counter verification of deliveries made through logistics module.
1 ) There must be a feature in logistics app that a driver mustn't change the delivery status until he arrive to the destination place of that order.
2 ) If a driver confirmed through logistics app that he has delivered the parcel to the client, but actually he wasn't there at the time of confirmation.
How can we verify about this kind of deliveries to make this process more reliable?
3 ) A report which can give us a clear understanding that which delivery address was actually visited and skipped along with the status updated by the driver through app. (for example: Not visited (1st column) - Confirmed by driver (2nd column)
If I compare the feature of routes module with logistics app, the routes module gives the status of the check point that it was visited in the given point of time or not but the logistics app took the time of confirmation as actual arrival time in reports. This must not be happened in real time locations when you are receiving the driver's location through tracking device.
Arrival time must be taken when the driver actually arrive to that destination. (same as routes module)
This is the feature which can feel proud to the Gurtam Partners and the Gurtam Team when they'll be able to provide the best insights of the deliveries fulfilled.
Waiting for you kind replies.