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Notifications new functionalities request

(edited by hhamedk 12/02/2019 12:16:39)

Topic: Notifications new functionalities request

Hi GT

We can create a notification and set it to notify someone via mial or SMS. In this case you should insert mail address or phone number in notification.  it would be great if we can set notification to send mail/SMS parametrically. I mean send SMS to phone number of driver binded to unit or send mail to mail address of some users.
Another interesting function is possibility to set notification to do different things based on numbers of triggers. As an example think about a notification which will send SMS to someone and if notification triggers more than 5 times a day then it will send a mail to a manager and register a violation in unit's events.

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Notifications new functionalities request

Re: Notifications new functionalities request

Hi hhamedk

Both of your suggestions sound like a reasonable functions. But quite complex things to implement too.
We will surely mark down your ideas.

Also it would be great to hear any real cases from our partners in which this functionality can be useful.

Pavel Chabai
Business Analyst, Gurtam
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Notifications new functionalities request

(edited by hhamedk 25/03/2019 11:45:47)

Re: Notifications new functionalities request

pash wrote:

Also it would be great to hear any real cases from our partners in which this functionality can be useful.

Anyone knows that informing human resources about their probably mistakes/violations helps organizations to manage them better (what I asked as first idea). If you talk to company managers (or better to HR managers) they tell you the best practice is to inform human resources about their mistakes and violations first and find that violations they have done is purposely or not. In such a scenario good human resources will be guided to self control. Many years ago human resources were considered as slaves whom should be under control of organizations but modern concepts in HR saying that any organization is under control of their human resources and they need to involve and consider their employees in their decisions, goals settings and strategies. So, I believe that notifications should be sent to Driver first and if he/she didn't make changes in his/her behavior other notification should be sent to the supervisor (What I asked as second idea).
Combination of such new functionalities in notifications will help us (and our clients) to manage better.
I want to remind our community that FMS stands for Fleet Management System!

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Notifications new functionalities request

Re: Notifications new functionalities request

What we need is to be able to use some programming functions such as IF..THEN..ELSE and LOOKUP in both notifications and custom sensors. This will go a long way to solving these types of problems. So for a notification to a driver in the send to number we use a reference to the drivers mobile number.

For aggregation of counts we could use a custom count sensor that is pointed to a target sensor and each time the target sensor triggers the count sensor goes up by 1. This could have the option to send an alert on each cycle, eg if the cycle is 5 it will send the first alert at the count of 5 and the next at the count of 10 etc

Most of our larger customers do not allow the driver to be distracted by SMS or emails whilst driving so there should be a trigger that can send the alerts to the driver when he completes the trip. The in cabin alerting system, eg buzzer should have triggered when the violation occurred. The report is used in the driver daily debrief.

Phoenix Solusi
Mobile Visible Secure
Specialists in data acquisition and analysis for mobile and fixed assets. Integration in to content management systems is a specialty we have.
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Notifications new functionalities request

Re: Notifications new functionalities request

We also need notification in base of XXX activations on a sensor.
thanks

Locating things
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Notifications new functionalities request

Re: Notifications new functionalities request

pash, any update?

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Notifications new functionalities request

Re: Notifications new functionalities request

Dear hhamedk, not yet.
I set higher priority to your request to choose "send SMS to driver or triggered unit". We recently got the same request from one more partner.

The second part of the request is more complicated and unclear. I'm not sure that this case is typical enough and what parameters are most important: to send a notification after several triggers or to send in particular conditions or both or there is some more cases. But for now, we have not enough resources for research it and develop. That is why it will stay in the backlog for now.

Tatsiana Kots
Business Analyst, Gurtam
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Notifications new functionalities request

Re: Notifications new functionalities request

tata wrote:

The second part of the request is more complicated and unclear. I'm not sure that this case is typical enough and what parameters are most important: to send a notification after several triggers or to send in particular conditions or both or there is some more cases. But for now, we have not enough resources for research it and develop. That is why it will stay in the backlog for now.

What is logical in my eyes is an option to set 3 levels in each Notification properties and set actions for each level. As an example form 1st to 5th trigger of notification we can set some sort of actions like sending SMS and mail, from 6th to 10th we choose other actions like modifying access to units and also sending SMS and from 11th we may choose calling some WebServices. The Idea is this. In Short we need a possibility to add 3 levels, limits to triggers in each level and set actions for each level.
Is it clear now?

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Notifications new functionalities request

Re: Notifications new functionalities request

The scheme was clear. But it is a theory. Still stays unclear the situations from life when such behavior is required or needed.
I imagine an example. I control the entrance in a geofence. The vehicle comes into the zone. First 5 messages I should get alerts in a popup window. 6th alert I expect by SMS. Depend on device's settings this may take from 10 sec to 5 minutes. What a business problem I may have to use this way of informing? If I want to know that vehicle visit a geofence, I need a single alert by any channel. If I want to know, that vehicle stays in a zone for 5 minutes, I use notification setting "min alarm state".  What a problem I may solve by sending 5 notification to the interface and 6th by SMS, I don't know. I focus attention that behavior of such function depends strongly from device setting.

Tatsiana Kots
Business Analyst, Gurtam
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Notifications new functionalities request

(edited by hhamedk 06/07/2019 08:18:19)

Re: Notifications new functionalities request

tata, if you want a real life example consider this:
A company want to control drivers violation and decrease violations. First they want to warn driver by SMS (first 3 triggers of notification, sending SMS to driver's phone), then if the driver continues violations a mail should be sent to his/her manager and also a pop up notification should be sent to Wialon operator to warn them and they will try to prevent driver from violation (4th trigger). The 5th trigger will automatically register a violation in unit history and also call an API from accounting system to register a penalty for driver, driver's manager and Wialon operator.

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Notifications new functionalities request

Re: Notifications new functionalities request

I do not recommend to use a number of triggers as a parameter. It depends on device settings too much. One driver may have 3 messages in a minute, another the same 3 messages may send in 5 minutes. But the time of a real violation will differ in 5 times.
I would try to solve with a couple of notification with one type. E.g.:
1st. Notification on speeding that will send SMS/notification to a driver on every message
2nd. Notification on speeding with min alarm duration 1 minute that will send a notification to a manager
3rd. Notification on speeding with min alarm duration 3 minutes that will register a violation.

Yes, this looks like duplications, but servers won't suffer much from such construction.
But it is easy to set and control. The scheme with various terms and actions cannot be easy. Notifications setting are not simple now, and we do not want to make them more complex.

Tatsiana Kots
Business Analyst, Gurtam
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Notifications new functionalities request

Re: Notifications new functionalities request

tata, what about this case:

We can create a notification and set it to notify someone via mial or SMS. In this case you should insert mail address or phone number in notification.  it would be great if we can set notification to send mail/SMS parametrically. I mean send SMS to phone number of driver binded to unit or send mail to mail address of some users.

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Notifications new functionalities request

Re: Notifications new functionalities request

tata, any idea about last question?

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Notifications new functionalities request

Re: Notifications new functionalities request

hhamedk, this idea marked as "to do" in the backlog. That means we plan to implement it, but no deadlines yet.
Here is one more request on a similar theme on the forum.

Tatsiana Kots
Business Analyst, Gurtam
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