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Logistics

(15/03/2016 14:13:19 отредактировано shmi)

Тема: Logistics

Try our new app — Logistics!

This is a simple logistic solution, which allows you to create or import orders, then distribute them among vehicles in the most rational way and, finally, track routes online as well as generate reports upon their fulfillment.

Logistics consists of two applications — web and mobile.

The web application is for operators (dispatchers). It's available on apps.wialon.com and can be added to your service in the usual manner. Besides, there's a separate point of entry on logistics.wialon.com

Mobile application is an addition to the web application. It's aimed to drivers and couriers. Android (released) and iOS (coming soon) platforms are supported. 

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Logistics

Re: Logistics

Dear Mariya ,

Im writing based on some user cases Ive heard from clients, maybe this could be different for other partners requirements

1) The driver comes to a client, gives them the order.  - Yes

2) The driver fills in the proof of delivery document, the template of which is located on the mobile phone. (Is my understanding correct here? Or do they fill in the template of POD document on paper?)
It could be that the driver do POD on hard paper take picture and upload , or able to fill a template on Logistics app itself (long shot?) ,  logistics app allows to include a URL to an online template / allow to attach and PDF file.

4) The driver wants to upload it in the application when approving the order.  - Yes

It is also important to download the files drivers uploaded including the customer's signature.



mars пишет:

Hi Riko and Yasintha! CarCops Autovalve, ysv

Thanks a lot for your request.

No matter what format (checked checkboxes in the list, filled in form, text) does the proof of delivery document possess, it will always be a file of some format.

Let us figure out this particular use case of Logisitics Mobile:

1) The driver comes to a client, gives them the order.

2) The driver fills in the proof of delivery document, the template of which is located on the mobile phone. (Is my understanding correct here? Or do they fill in the template of POD document on paper?)

3) If point two is correct, the driver saves the filled in template on the mobile phone.

4) The driver wants to upload it in the application when approving the order.


Is the described use case valid? Do drivers usually have all templates of POD documents on their phones? Can their be a case when the fiil in both paper documents and e-documents?

I appreciate your answers to have a better idea of what is requested.

Sint
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Re: Logistics

Hi Yasintha! ysv

From the feedback that you provided I can make the following conclusions:

1) driver can take picture and upload it;

2) driver can fill in a template in Logistics;

3) driver can insert a link to an online template;

4) driver can attach PDF files.


Point 1 and 3 are already presented in the application. Point 2 does not seem to be a working solution as these templates are pretty custom depending on the business and the region.

So it seems that request of handling any type of POD documents narrows down to only an ability to attach PDF files?

Could you share your opinion on this?

Maria Starikova,
Wialon Hosting Product manager, Gurtam
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Re: Logistics

Here are some client comments after testing logistics for some weeks:

1. Not possible to change for example address on client if delivery address is changing
2. If delivery number 12 is cancelled, then it’s not possible to delete that job, can mark only rejected and then it’s confusing for driver when 11 jobs are with status skipped
3. Driver forgot to insert comment. Even logistics can’t add the comment and client can’t do the invoices because they are based on comments.
4. Driver by accident confirmed job number 4. Driver or logistics cant reverse it and again problem with inserting comments because all fields are locked.
5. Customer have pickup point and drop-off for same client and can’t make it as one job and they have to currently make 2 different jobs. Would be nice feature to add pickup and drop-off address for same job.

Basically client comment – not flexible logistics system, because can’t change things as they need and system does not feel responsive and easy to use.

Constantly making copies of jobs are even more confusing because you can’t delete the old jobs.
Good logistics system but still many things can be done better buy clients opinion.

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Re: Logistics

Hello CarCops Autovalve!

Thanks for the detailed feedback!

1. Not possible to change for example address on client if delivery address is changing

Сould you tell me how often the addresses change?

What should Logistics do if the address changes?
For example, an order can be moved to the end of a route.
I think it will be incorrect to re-optimize a route and place an order in the middle of the route, as the driver is late for other orders. Could you share your opinion on this?

Who should change the address? driver or dispatcher?

2. If delivery number 12 is cancelled, then it’s not possible to delete that job, can mark only rejected and then it’s confusing for driver when 11 jobs are with status skipped

What do you think, if, when order number 12 is rejected, the previous orders are not in the "skipped" status, will this solve this problem?

3. Driver forgot to insert comment. Even logistics can’t add the comment and client can’t do the invoices because they are based on comments.

4. Driver by accident confirmed job number 4. Driver or logistics cant reverse it and again problem with inserting comments because all fields are locked.

If the "comment" field in the web version in the order edition dialog is unlocked for completed orders, will this solve the problem?
Which solution do you think would be best?

5. Customer have pickup point and drop-off for same client and can’t make it as one job and they have to currently make 2 different jobs. Would be nice feature to add pickup and drop-off address for same job.

We have already added this request to the backlog.
We will think about how we can solve this problem!

We will be glad to hear opinions and ideas on the implementation of this request from you and other forum participants!



Thanks again!

Anton Voitenko,
Wialon Logistics Product Manager, Gurtam
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Logistics

Re: Logistics

Hello Voan

1. If the address is changed then route should be optimized again, because one job is disappearing and new is appearing. Yes currently new order is added at the end of route were you can move it manually – that’s fine. But its confusing for driver and logistics that they can’t remove jobs that are canceled or address is changed. Logistics is in constant change and the program should be flexible enough so client can change it according to the changes in their orders.
Address should be changed by dispatch and clients feel the same that one person should have full control but yes in some cases if there is now dispatch in smaller company then driver can change the address as well.

2. Yes that would solve the problem if previous 11 orders are not in the "skipped" status. But if you will make it possible to delete or modify existing orders it would be even better and then you don’t need to solve the "skipped" status issue.

4. If the "comment" field in the web version in the order edition dialog is unlocked for completed orders, that will solve the problem. Plus dispatch should have rights to make job active again if its marked done by driver accidently picking wrong job on the list.

5. MOST IMPORTANT pickup point and drop-off point
Client have been asking constantly this for 2 years.
Currently if you run warehouse and 20 delivery points then program is very good, but not all logistics run the same way.

Imagine client have 10 pickup points and 10 drop-off points and we enter them all in the current program – it would be a mess. Program would recommend to drop-off package number 7 because its nearest, but program don’t understand that the package number 7 is not actually picked up yet.

That’s why clients need pickup point and drop-off point added to same job so your algorithm could help the dispatch to figure out the right route with seconds.

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Re: Logistics

Hello, CarCops Autovalve


Thanks for your answers!

We've added your requests to the list of possible tasks.
Your requests reflect extensive experience in using the application and we'll take them into account in the further development of our product.
We will evaluate the possibility of implementation both in the fourth quarter and next year

The cases that you described in point 5 are quite common.
We have received requests to add pickup & delivery.
And this increases the importance of this functionality.

With your help, we have made progress in understanding current issues.
We will definitely contact you before developing this functionality!

Anton Voitenko,
Wialon Logistics Product Manager, Gurtam
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Logistics

Re: Logistics

Hello

Logistic app can be used for much more then delivery.  One way is to search new client on the road, but for this to work efficiently, nice option would be that Driver have the option to add new Order .
List of old client can be made but when he see on a road potential  client he can visit it, add order and add comment .

That would be cool feature.

Best regards

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Logistics

Re: Logistics

Hi Gurtam Team ,

I would like to suggest below enhancements in Logistics app.

Notifications -
SMS/Email notifications to all the delivery points in the route to notify the recipients that the order dispatched from the Warehouse ,many of our customers want this feature to keep their customers(order recipients) updated from the point that the order (vehicle) left from Warehouse.



Load Planning
possibility to show only the most suitable vehicles which can carry the volume of selected orders , also the  feature not to show vehicles which are already used in (active / planned) routes.

Sint
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Logistics

Re: Logistics

Good day, ysv!

We have already added your requests to the list.
As I wrote earlier, the requested functionality is interested and we will analyze the possibility of implementation.
First of all, we need to get more information about these functions and understand how it is popular with other users.

We will inform you if the status of this request changes!

Thank you, ysv!

Anton Voitenko,
Wialon Logistics Product Manager, Gurtam
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Logistics

Re: Logistics

This ability would be good as some of our customers using Logistics app would ideally want to notify ALL customers/recipients at the start of the day/route that their delivery has "left" the warehouse and is en-route to them. Maybe also adding a Locator link.

While others are happy for their recipients to be updated when they are the next delivery and provide a Locator link to enable them to live track.

Some would like both options so that the customer is kept well informed, and will ensure that the recipient will be at the location to take the delivery. 

This additional option ysv highlights will be brilliant addition in the improvement of Logistics app. smile

Onwards and Upwards!!
Knowledge, data & information is power!
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Logistics

Re: Logistics

5. MOST IMPORTANT pickup point and drop-off point

It should work like the "Custome Fields" that you recently implemented.

First row - Client who made the order so later you can send an invoice
Second row - pickup address
Third row - drop-off point
Fourth - drop-off point (if there is 2 or more drop-off points related to this order)

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Logistics

Re: Logistics

I think it might require to think about " load planing" if you need to  do "pickup"  , app should  show the available space in truck so operators will know
if there's enough space in the truck to accommodate the "pickup" package

CarCops Autovalve пишет:

5. MOST IMPORTANT pickup point and drop-off point

It should work like the "Custome Fields" that you recently implemented.

First row - Client who made the order so later you can send an invoice
Second row - pickup address
Third row - drop-off point
Fourth - drop-off point (if there is 2 or more drop-off points related to this order)

Sint
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Logistics

Re: Logistics

Good day, dear partners!

"SMS/Email notifications to all the delivery points in the route to notify the recipients that the order dispatched from the Warehouse."

We have realized that this option will be useful to many partners and clients. smile

We will definitely take into account your opinions and evaluate the possibility of implementation!

Anton Voitenko,
Wialon Logistics Product Manager, Gurtam
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Logistics

Re: Logistics

ysv:
I think it might require to think about " load planing" if you need to  do "pickup"  , app should  show the available space in truck so operators will know
if there's enough space in the truck to accommodate the "pickup" package

CarCops Autovalve:
5. MOST IMPORTANT pickup point and drop-off point

It should work like the "Custome Fields" that you recently implemented.

First row - Client who made the order so later you can send an invoice
Second row - pickup address
Third row - drop-off point
Fourth - drop-off point (if there is 2 or more drop-off points related to this order)

I think this mode should be taken into account by the route optimization algorithm.
Thus, the user should be able to set the visit interval of both pickup point and delivery point.

And also the algorithm should take into account the weight and dimensions of the cargo and other planning settings.

Moreover, it should be possible to visit other points (points of other customers) between pickup and delivery point.

Anton Voitenko,
Wialon Logistics Product Manager, Gurtam
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Logistics

Re: Logistics

Hi All,

We are looking at the logistics app as a solution for 2 of our clients for their delivery services. We propose the idea of being able to use Post codes in place of full addresses as a more efficient and accurate way of the route planner to calculate the destination of a delivery.

I know that in the UK and Ireland postal codes are the primary way for most other logistic solution software to plan routes and find locations.

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Logistics

Re: Logistics

Few more client ideas

1. If the client uploads invoice or whatever document to the job, then it would be possible to add the attachment also for the client notification e-mail. For example, your goods have been delivered and the invoice attached. Currently, e-mail notification is sent without attachment and the client has to send invoices manually as a second e-mail. The invoice was attached to the job but currently, there is no option to send it to the end customer as an automatic e-mail.

2. Client enters his e-mail in logistics, but if e-mail notifications are sent to his client then they arrive from our main account email. Your support recommended creating a separate billing plan and yes it works as temp solution but we don't want to have 100+ billing plans and take away the flexibility from clients to change their own e-mail senders. Question - what is the purpose of adding e-mail in logistics if it does not act as the sender?

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Logistics

Re: Logistics

Good day, CarCops !

1. We note this request, thank you!
As I think, the user should somehow choose which file should be sent to the client, because some files may be for internal use.
The user should also be able to send these files when the email notification type is selected.


2. The client's notifications are duplicated to the mail that is selected on the Logistics interface.
Logistics

We will evaluate the ability to enter the name of the mailbox that should be the sender.
It seems to me that the implementation requires the ability to bind a mail address to a resource.

  • Logistics
Anton Voitenko,
Wialon Logistics Product Manager, Gurtam
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Re: Logistics

Hello Gurtam

Few more client ideas

1. Drag and Drop option. The client has 10 active pickup routes on the dashboard and they need the option to drag and drop one car pickup to the second car route and vice versa. Currently, everything is locked and not flexible for clients to change jobs between cars instantly. The client showed and he has this option on odder route planning software.

2. Same example client has 10 active pickup routes in progress and comes new order. The client enters it into the job list, but its very time consuming to find manually the right car that this pickup suits the best by location and time. The client's idea was that if a job comes in then your software will recommend on which car (existing route)  this job suits best. Maybe 2-3 options and then logistics picks manually where he thinks it suits the best.

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Logistics

Re: Logistics

Good day, CarCops!

1) At the 3rd planning step, the user has the ability to drag orders from route to route.
Active routes do not have this option because it is assumed that the route has already been created at the planning stage. Also, when active routes change, delivery intervals and limits may be violated.
In the near future, improvements in this direction are not planned, because the application logic is structured differently and it will take time to change it.
However, we will collect information, analyze, and continue to monitor such requests.

2) This request is related to the previous one and also depends on the logic of our system.


These requests will make the application more flexible, however, we need to analyze this functionality in detail, and also determine how much priority it is.
Thanks so much for many good requests!
Thanks to the feedback, we can understand how to develop our product better!

Anton Voitenko,
Wialon Logistics Product Manager, Gurtam
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Logistics

Re: Logistics

Hello Gurtam

Client want to make a notification for the next day, that their clients will get e-mails/sms in the morning 8:00 with information on what time the package is delivered today.
> Like your pacake will come 11
> your pacake will come 12
> your pacake will come 13
> and so on for 50 orders.

What is the best type of massage. Currently, we could not find such a notification for the client.

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Logistics

Re: Logistics

Hello CarCops Autovalve !
We plan to add the ability to send notifications to ALL customers with information about planned delivery time.
Notifications will be sent when the route changes status from "Planned" to "Active"

Will this improvement solve your problem?

Currently, you can use "Order on the way" notification.
This notification will be sent when the previous order goes to the visited status.

Anton Voitenko,
Wialon Logistics Product Manager, Gurtam
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Logistics

Re: Logistics

Here are some clients recommendations:

1. Custom fields entered values should be remembered by the program and offer those values if client next time wants to write something there. Alternatively might think of option to make dropdown menu with options predefine by user

2. Pressing F5 map zooms always to Germany

3. Client needs to see count of stops. If he has 100 orders and 30 places to deliver them it would be crucial info to logistics that there is 100 orders and 30 stops.

4. If there is pickup job on one car and logistics seeing that second car is much closer it’s very easy to drag and drop the job to new drivers route and let him know by chat. Currently drag/drop function does not exist if routes are done. It’s frustrating for logistics to make copy and mark job as skipped -  and with skipping is bigger issue

5. If 7-th job is skipped let’s say order was cancelled, then 6 previous jobs are shown also as skipped, so it’s very confusing to driver and logistics. In setting its set that visiting clients are arbitrary but still if one is skipped then all previews jobs status are also changed.


6. Scrolling 300+ jobs then its lagging big time

7. Customer have pickup point and drop-off for same client and can’t make it as one job and they have to currently make 2 different jobs. Would be nice feature to add pickup and drop-off address for same job. Sometimes the job is 3-5 addresses for one client like 4 pickup points and 1 drop-off  point. The address rows should be possible to add like custom fields as many as needed.

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Re: Logistics

Hi CarCops Autovalve
1. How many custom fields does the customer have? Usually, most users create orders using import. The task looks difficult to implement ...
2. You can select the default point on the map in the Hosting settings (Screenshot)
Logistics
3. We have already seen this functionality. Could you give examples where this functionality can be useful?
4. We plan to work on adding more flexibility to the app.
First, we plan to add the ability to add multiple orders to a route, remove orders from routes with re-optimization.
We also plan to add the ability to drag and drop orders at 3rd planning step using the map.
We will also think about adding the ability to drag orders from route to route.

Could you tell me, when users drag and drop orders from route to route, they should be re-optimized?

6. we'll try to fix it
7. We are analyzing the possibility of adding order types: delivery, pickup, pickup and delivery.
When choosing the pickup and delivery type, the user will be able to specify several pickup points and one delivery point.
In the planning table, these will be separated orders, but they will have the same group number.
When optimizing, the pickup points will be visited first, and then the delivery point.

Will these improvements solve clients' problems?

  • Logistics
Anton Voitenko,
Wialon Logistics Product Manager, Gurtam
224

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(15/03/2021 22:25:36 отредактировано Fernando Brochetto)

Re: Logistics

Hello voan, I have visited a client where order types would be very usefull, because they carry out collections and deliveries.

We are analyzing the possibility of adding order types:

1. He asked if there was some way to differentiate both of them in colors, for example, and grouping them separately in the reports.
2. Another thing he asked me was to be able to send audio recordings like whatsapp in the chat, because if they have to talk to the driver, it won't be able to text.
3. Another thing that would facilitate creating orders was a page for registering the clients. We have in Nimbus a place to create the stops and inside Hecterra a place to create the fields. I really think that creating clients with every fields filled (for example e-mail that is used for notifications) would facilitate to have all the data from the client in the orders. I've discussed here with mapa.

Fernando Brochetto
Technical Support, Rastreasul

fernando@rastreasul.com.br
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Re: Logistics

Here are some clients recommendations:

1. Client needs to make geozones and attach to every geozone one truck. Now if he imports hundreds of jobs and some are in this geo-zone then logistics can crate routes easer based on geozones and optimize the route in that geozone/region.

2. If client is saved as permanent then client needs to mark that this client is server Monday and Friday. If that is marked then this job appears on calendar every Monday and Friday. Sequins is very important like for trash company’s or regular delivery clients who don’t want to upload file or use API and wants to crate jobs inside logistics.
Templates are nice but still don’t solve the sequins issue if the delivery is happening once or twice a week.