Sorry guys for english...
I just found this threat here and i am really wondering about this theme...
All of you are doing (should) professional business.
This means (from a more western point of view) = keep your human resources as low as possible and better spent for professional SW solutions and sales / marketing than spending in human resources for technical support, adding special solutions to new customers, for testing new platforms etc.
We handle our huge number of customers and thousends of units with just 2 (and a half) people. How can we handle that? because we have NO support requests from our customers. Why do we have no support requests? because we can prepare each account in Wialon that end customers just does not need any help. We choose hardware which does not make us any headache and even if we spent 2 bucks more for the HW it is fine.
How do we handle large projects? easy, we know that with Wialon we can do everything we need without ANY additional developments. Just clever configuration and thats it. When we do sales, we just listen to the customer and say "yes we can do that".... without thinking about if we really can do it because in the last years we understood that we really can do everything with Wialon...
Do we have any other problems? no. we never receive phone calls that plattform is not working. (--> again no costs for human ressources).
We never receive phonecalls like "ohh my reports are so slow, ohhh, i need this report, ohhh i need that function"... we do a 5 minutes talk with a new potential customer and 10 minutes online presentation (join.me). thats it.
the costs of Wialon is just 10-20% of your turn arround but 90% of possible headache... I am just imaging, how much headache i would get potential switching from one plattform to the other just to have maybe saved 2% or my total costs...
I am always comparing Wialon with other platforms (because its my hobby ;-) but still did not find any which is as flexible as Wialon, has 24/7 support (which is real support and not a call center in India) and costs me just (you know the prices ;-).
Wolf.
P.S. my father (who was always a manager of huge companys in his life) told me always when i was young: "Wolf, you get what you pay for! that means, if you buy cheap, you will buy again."
Never had in my life a situation where i bought really something cheap and wasnt angry that i did it... Even now Erik and i always shout at each other when we just tried something new "oh Wolf, i told you, its cheap, it cant be enough for our clients".... Maybe this is something what we all need to learn again and again...
P.S. 2: there is nothing for free in life! So manufactors of platforms need to earn money in this or in another way... as i know, that human department in gurtam hires only the best of the best the output MUST be good. Costs of human ressources in belarusia are so low compared to russia and of cause "western europe or the US), so output MUST be good. If you want to get same quality, same support, same number of headache hours per month/year, you need to have same number of "best of the best" employes, you have typical more costs (as you need to develope everything from the scratch) --> you can NOT sell the same quality for the lower price. clear or?
Politeness dictates it to write his name on a post
