1

Automatic Assignment

(edited by Fernando Brochetto 13/07/2021 16:33:11)

Topic: Automatic Assignment

Hello,
Wialon have the feature Automatic Assignment List.

Problem:
Many times we create a new unit and we don't realize it is not binding the drivers until the client opens a ticket with us that "the platform" isn't working.
The problem happen because who creates the unit, sometimes forget to enable the unit on this function.

https://help.wialon.com/help/wialon-hos … assignment

Solution:
We never need to have this option disabled, so maybe it could be transfered to the sensor of the unit or removed (?).

Fernando Brochetto
Technical Support, Rastreasul

fernando@rastreasul.com.br
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Automatic Assignment

Re: Automatic Assignment

Hello Fernando Brochetto,

Indeed, we have an issue with automatically adding new units to the automatic driver assignment list. As you correctly point out, we have this list tied to the worklist in the monitoring panel, and now the unit is not automatically added to the worklist (except for the worklist of the user-creator of the unit).
We considered the following way to solve the issue - to implement the possibility to add a group of units, as it is implemented in notifications (screenshot attached). In other words, you create a unit, add it to a group, and select the required group once in drivers. In this way, new units will always be available in the auto-assignment list. What do you think about it?

https://i2.paste.pics/4306b956424fd0b6f00f268c929f3729.png

Nastassia Maslovskaya
Business Analyst, Wialon
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Automatic Assignment

Re: Automatic Assignment

Hello mana, it would solve in our case because we have a group of units for every account including every unit of the client.

Fernando Brochetto
Technical Support, Rastreasul

fernando@rastreasul.com.br