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Leading Helpdesk system. Out of the box integration with Wialon

(edited by Okdesk 19/02/2021 14:35:28)

Topic: Leading Helpdesk system. Out of the box integration with Wialon

Greetings!

We represente Wialon's technological partner - Okdesk.
Okdesk is the leading asset-centric (vehicles & sensors) helpdesk solution for service automation, field service & fleet management integrators especially Gurtam partners. Based on the experience of 10 000+ global service businesses. Here more information on the Gurtam marketplace

Gurtam partners all over the world have already used Okdesk every day: Chile, Peru, Sri Lanka, Romania, USA, Russia & CIS region etc

Here is small overview (presentation) about main features & possibilities.

Out of the box integration with Wialon video overview:

https://okdesk.com/assets/okdesk_com/pages/landing/wialon_integration-e1137f5fb06b59ce6fc9efa34ded06c7c3105f3336b4309444a22a131a88beed.png

More video overviews on our Youtube channel

You are welcome for free testing of Okdesk! Stop loosing your clients due to a bad service!

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Leading Helpdesk system. Out of the box integration with Wialon

Re: Leading Helpdesk system. Out of the box integration with Wialon

Okdesk-Wialon integration increases customer support efficiency from Gurtam blog. Updated
https://gurtam.com/en/blog/okdesk-wialon-integration

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Leading Helpdesk system. Out of the box integration with Wialon

Re: Leading Helpdesk system. Out of the box integration with Wialon

New feature for out of the box integration "Vehicle coordinates synchronization"

For more effective ticket planning, Okdesk offers Map ticket view, where you can observe and assign tickets in accordance with the current agents location and location of the ticket (for example, assign the ticket to the nearest agent).
https://okdesk.com/assets/okdesk_com/pages/landing/geolocation-c8bb1f672d0d75e8d2d1a516b1ccbd6cba377e9ec7b567bee5dfdee1661802ca.png
But for fleet management, objects (vehicles) don't have constant coordinates. Vehicles are moving most of the time.
To solve this problem, you can renew object coordinates every time Okdesk synchronizes with Wialon. Thanks for that, tickets, connected with the Vehicles, will be shown on the map in accordance with the current vehicle location.

By default, coordinates synchronization is switched off. For switching in on, go to Wialon integration settings and add this parameter: