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Control Screen for Trackers/Units Removed/Created

(edited by Fernando Brochetto 19/11/2019 17:16:06)

Topic: Control Screen for Trackers/Units Removed/Created

Hello,
We are facing some problems with organization about trackers/units installation and uninstallation.
When a unit is deleted and it's deleted from the trash, there is no way to know when the tracker was installed/unit was created or deleted, to know when and which device was removed.

For example:
1) A client wants to know when a unit stopped of being monitored.
You could use this screen to look for data and find that the unit was removed XX/XX/XXXX XX:XX and was with the tracker ID: XXXXXXXX.

2) You can't find a tracker in the warehouse.
Knowing exactly when the device was removed helped us many times to finde the device.

3) Knowing the last trackers instaled.
As in this screen appear every tracker installed/removed in order, it's easy to get information about the last units/trackers created.

Knowing these informations have many uses. So I suggest to create a screen or implement this informations in the platform.
We have this screen in other platform called as "Workshop" and it's only for our control, so this screen should probably be considered of being implemented into CMS.

Fernando Brochetto
Technical Support, Rastreasul

fernando@rastreasul.com.br
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Control Screen for Trackers/Units Removed/Created

Re: Control Screen for Trackers/Units Removed/Created

Hello, Fernando

In general, your idea is clear, but I cannot place all this to the Wialon functions.
What do you mean by "a unit is deleted and it's deleted from the trash" and "a unit stopped of being monitored"? Does this mean, that an element "unit" is deleted from the system or the device (tracker) is removed from the vehicle and this vehicle is not monitored anymore, but the element exists in the system?

If the unit is not in the system, then we can do nothing for the non-existed element. It is no more in the database.
If the element exists in the system, then what do you think about using Unit status registering? You may mark the status as an event and get the accumulated information in reports.

Tatsiana Kots
Ex-Business Analyst, Gurtam
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Control Screen for Trackers/Units Removed/Created

(edited by Fernando Brochetto 20/11/2019 17:19:57)

Re: Control Screen for Trackers/Units Removed/Created

Hello tata, how are you?
For example, in maintenances, we need to have a place where is registered the tracker that was in the unit and the new device, so these are informations coming when you place and replace a tracker inside a unit.

What do you mean by "a unit is deleted and it's deleted from the trash" and "a unit stopped of being monitored"?

We need to have registered in some place the time that the unit has been deleted from the server, but when the unit is permanently deleted (from the trash), you won't have informations anymore.

If the unit is not in the system, then we can do nothing for the non-existed element. It is no more in the database.

This is the problem acually, what we need is to have the register of these informations, even if the unit doesn't exists anymore.
Basically are informations that will follow with device ID: time when unit gets deleted, time when a tracker is changed (the new and old), time when it's created.
So you'll have precise informations of installation, unninstallation and maintenances.

Fernando Brochetto
Technical Support, Rastreasul

fernando@rastreasul.com.br
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Control Screen for Trackers/Units Removed/Created

Re: Control Screen for Trackers/Units Removed/Created

Seems the task you should solve is not in monitoring theme. So, Wialon is not a proper tool.
There are a lot of tasks that concern Wialon, but not a direct function for it. That may be a task to keep all the information about sim-cards and trackers, the task to send invoices and so on. In small businesses, Excel file may be enough to keep all the information, for bigger should be used other serious systems.

Tatsiana Kots
Ex-Business Analyst, Gurtam
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Control Screen for Trackers/Units Removed/Created

Re: Control Screen for Trackers/Units Removed/Created

Hello,

here is a tricky solution to your problem:

1:create an account called (deleted units).

2:when a customer wants to delete a unit from the system you should transfer the unit to the (deleted units ) account.
create a unit group with the name of the old company and add the unit to it.

by doing this:

the date of the first installation wount change.

the id of the device will also be there along with all other information.

the customer wount see the unit as he requested to remove it from the system.

the date that the unit was removed from the customer account (delete) will be the date that the unit was transfeared (you can see it in the log messages).

Best Regards

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Control Screen for Trackers/Units Removed/Created

Re: Control Screen for Trackers/Units Removed/Created

hasan.ahmed wrote:

Hello,

here is a tricky solution to your problem:

1:create an account called (deleted units).

2:when a customer wants to delete a unit from the system you should transfer the unit to the (deleted units ) account.
create a unit group with the name of the old company and add the unit to it.

by doing this:

the date of the first installation wount change.

the id of the device will also be there along with all other information.

the customer wount see the unit as he requested to remove it from the system.

the date that the unit was removed from the customer account (delete) will be the date that the unit was transfeared (you can see it in the log messages).

Best Regards

Hello hasan.ahmed,
Thank you for your advice. But will the units in this account generate costs?

Fernando Brochetto
Technical Support, Rastreasul

fernando@rastreasul.com.br
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Control Screen for Trackers/Units Removed/Created

Re: Control Screen for Trackers/Units Removed/Created

yes since you have to pay wialon for the unit that you bought, but a few units wont effect your business.

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Control Screen for Trackers/Units Removed/Created

Re: Control Screen for Trackers/Units Removed/Created

Fernando Brochetto, if you consider an option that units are deleted temporary, then you may also try the tool Unit Deactivation. It has limits, but some information is available and units don't cost.

Tatsiana Kots
Ex-Business Analyst, Gurtam
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Control Screen for Trackers/Units Removed/Created

Re: Control Screen for Trackers/Units Removed/Created

Hello tata,
Our internal management system doesn't provide ID information precisely as the platform could. These problems are generaly exceptions, and as exceptions, many times are very old data needed, so unfortunately it won't solve our case.
Best regards,

Fernando Brochetto
Technical Support, Rastreasul

fernando@rastreasul.com.br