1

Problem of unit

(edited by souleymane222 19/04/2019 13:40:04)

Topic: Problem of unit

hello,please I would like to know if it's normal for a unit take a long time before appearing on Wialon because when I create and configure a unit sometimes it takes 30 minutes to 1 hour or more before displaying

2

Problem of unit

Re: Problem of unit

Hello,

souleymane222 wrote:

when I create and configure a unit sometimes it takes 30 minutes to 1 hour or more before displaying

It doesn't look like a normal case.
You should send a request to support@gurtam.com and mention the ID of the unit and exact date and time, when it was connected.

@ Oleg Zharkovsky
Technical Support / Training Team
"Timely is the best. But still better late than never."
3

Problem of unit

Re: Problem of unit

Good morning

Sometimes depends on what kind of devices is installed and how is configurated.
The starting delayed was detected on my own, and we fixed it with a new configuration of the devices.
Xavier