1

Account blocking warning

Topic: Account blocking warning

Hi GT

Wialon sends user notices and mails 3 days before an account get block to warn users. It would be great if we can set a number for days and also for balance for each account which after Days or Balance reaches below that number Wialon start sending blocking warning and notices to users. This will help while we are using Balance instead of Days or while customers invoices are issued annually or each 6 months. Please tell us if you will add such possibility.

2

Account blocking warning

Re: Account blocking warning

Dear Hamed,

There is a possibility to set a negative value for the block. E.g. you set -11 days, then the period between first notification and the real block will be 14 days. And a client will have 2 weeks to react on notifications.

Do you think you can use it?

Tatsiana Kots
Business Analyst, Gurtam
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3

Account blocking warning

Re: Account blocking warning

tata, we already use this trick.
Requested feature is really useful. The message even may contain the number of days/balances remain before account get blocked.

4

Account blocking warning

Re: Account blocking warning

hhamedk,  you don't mention that you'd like to see the number of days/balances remain before account get blocked in the first post. As I see you just want clients to be notified in advance. The trick with a negative value is a solution for this case, but it would be more user-friendly to show the exact numbers remain. Do I understand you right?
Is Wialon interface message is the only source you use to remind about the payment day?

Tatsiana Kots
Business Analyst, Gurtam
Join our Telegram Update Channel | Следите за обновлениями на нашем Telegram канале
5

Account blocking warning

Re: Account blocking warning

tata wrote:

remain. Do I understand you right?

Yes

Is Wialon interface message is the only source you use to remind about the payment day?

Yes

6

Account blocking warning

Re: Account blocking warning

tata, any update regarding this case?

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Account blocking warning

Re: Account blocking warning

Up!

8

Account blocking warning

Re: Account blocking warning

tata, may you please tell me if you decided to implement it or not?

9

Account blocking warning

Re: Account blocking warning

Dear hhamedk, sorry for not answering. We decided to do it. But.. tests show that it works as I wrote before and as expected.
That is why I need more time for research to find the problem and understand how to help you. I believe that something is wrong, but I don't know what exactly.

Tatsiana Kots
Business Analyst, Gurtam
Join our Telegram Update Channel | Следите за обновлениями на нашем Telegram канале