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Selectable account notifications on Distributor/Admin accounts

Topic: Selectable account notifications on Distributor/Admin accounts

Hello G-Team...

As distributors/admin accounts we see in WH, all notifications for all our customers, and we wish we could set (block/unblock) wich customer´s notifications we need to watch.

Hope you are agree with me on this request.
Best regards,

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Selectable account notifications on Distributor/Admin accounts

Re: Selectable account notifications on Distributor/Admin accounts

Hello jhdeguate ,

Thank you for your proposal. But I need more information to understand what exactly you need to solve your problem.
Could you answer some questions:
- Who will use this feature in your opinion?
- We see two ways to filter notifications: by а name or by a resource. Do you need to control certain cases (for example. SOS button) or you want to see what is happened only in your resource?

Please, give some cases, for example, how will you use a new feature in your daily work.

Best regards,

Maksim Shvets
Business Analyst
Gurtam
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Selectable account notifications on Distributor/Admin accounts

(edited by mars 16/01/2018 16:16:37)

Re: Selectable account notifications on Distributor/Admin accounts

Hi, jhdeguate,

we have made some analysis of your request and it sounds quite reasonable.

It would be great to get your feedback to the questions from shve stated above so that we can move forward with the request and analyze feasible approaches and solutions.

Thanks,
Masha

Maria Starikova,
Wialon Hosting Product manager, Gurtam
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Selectable account notifications on Distributor/Admin accounts

(edited by jhdeguate 17/01/2018 17:54:04)

Re: Selectable account notifications on Distributor/Admin accounts

Thanks shve and mars... I use the top account and I get ALL customers notifications (online notifications, dozens per minute) at anytime and I do not have control over that; as any customer can create their own notifications and preferences.  I will love if I can choose to see or not "online notifications" from any specific customer I select.

Hope you understand my need...
Best regards,

Jary Hernandez

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Selectable account notifications on Distributor/Admin accounts

Re: Selectable account notifications on Distributor/Admin accounts

I support this idea.

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Selectable account notifications on Distributor/Admin accounts

Re: Selectable account notifications on Distributor/Admin accounts

Hi, jhdeguate.

Thanks for the explanation.

Unfortunately, filtering of notifications by a particular user is not possible as notifications are resource-specific. As a result, they are linked not to a particular user, but rather to a particular resource.

It means that the top account users receive notifications from all their resources and resources of their subordinate users. With this said, we can suggest the following options of filtering:

1) display notification only from the resources where the user is the creator;
2) give ability to select the resource(s) for displaying the notifications.

Additionally, we can give an ability to select the type of notifications to be displayed.

Will one of these solutions address your challenge?

Maria Starikova,
Wialon Hosting Product manager, Gurtam
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Selectable account notifications on Distributor/Admin accounts

Re: Selectable account notifications on Distributor/Admin accounts

We have the same problem, we have a "master account" where we test / check look for all problems. We do NOT monitor any vehicles or notifications with this account. If we need to, we create new account and put the devices inside.
So for us it would be already enough, if we can set in our "master account" a flag that disables all automatic "adding of geofences, vehicles, notifications etc. totaly....

Wolf.

Politeness dictates it to write his name on a post
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Selectable account notifications on Distributor/Admin accounts

Re: Selectable account notifications on Distributor/Admin accounts

Dear partners, I hope you still wait for this feature and will be happy to try it on Beta right now!
Look for the new option in User setting panel.

Tatsiana Kots
Ex-Business Analyst, Gurtam
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Selectable account notifications on Distributor/Admin accounts

Re: Selectable account notifications on Distributor/Admin accounts

Hello Tata and G-Team...

I just checked the new functions in Wialon Beta and they are AWESOME...

1) Nofications filtration:  I like the way you did it so we can choose what notifications to get.
2) Tooltip redesigned:  Now it has a professional look, I like how all the information is structured.. BUT the icon is not showing as described.
3) Speeding as cero:  we prefer to set a minimun time to shoot the notifiaction BUT we will try it with some special customers...

¡¡¡ Congratulations G-Team !!!

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Selectable account notifications on Distributor/Admin accounts

Re: Selectable account notifications on Distributor/Admin accounts

jhdeguate, glad to see your feedback!
As to new bigger icon, then I suspect, that you didn't turn it in the user settings (see the attached screenshot).
If no, then, please, send to our support team more details about this error.

Tatsiana Kots
Ex-Business Analyst, Gurtam
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Selectable account notifications on Distributor/Admin accounts

(edited by jhdeguate 19/05/2018 02:23:52)

Re: Selectable account notifications on Distributor/Admin accounts

tata wrote:

jhdeguate, glad to see your feedback!
As to new bigger icon, then I suspect, that you didn't turn it in the user settings (see the attached screenshot).
If no, then, please, send to our support team more details about this error.


You were right Tata I haven´t activated the "icon" option.. I did it and I am able to see it...
Thanks a lot...