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Automatic appearing objects after adding to account

Topic: Automatic appearing objects after adding to account

Hello,
every time we add new device in CMS we must go into client s user and add it with "+" or "all"

Is it possible to make this automatically.

it would reduce or support time and will be able to sell thousands of millions more objects!

Thanks

Locating things
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Automatic appearing objects after adding to account

Re: Automatic appearing objects after adding to account

+1

Eflotta Vehicle Tracking Ltd, Hungary
www.eflotta.com
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Automatic appearing objects after adding to account

Re: Automatic appearing objects after adding to account

Hello locationGPS,

Could you tell me why your client can't do it by himself (to add a new unit with "+" or "all")?
I need to understand why it is important to make this operation automatically.

Best regards,

Maksim Shvets
Business Analyst
Gurtam
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Automatic appearing objects after adding to account

Re: Automatic appearing objects after adding to account

The problem is not that client can or not do it themselves. The problem is the time we have to spend explaining clients how to teach them...

Locating things
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Automatic appearing objects after adding to account

Re: Automatic appearing objects after adding to account

locationGPS ,

I understood you.
So, we added your idea to our backlog. I will back if I have any news.

Thank you for your interest in our product!

Maksim Shvets
Business Analyst
Gurtam
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Automatic appearing objects after adding to account

Re: Automatic appearing objects after adding to account

AS I said before (do not remember who), if you do not want to change the philospophy of the platform, just add an option (enable/disable) like:

"add objects automatically in users" --> http://prntscr.com/h84sh5

or, if you do not want to spend so much time with this: just add objects automatically

Thanks

Locating things
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Automatic appearing objects after adding to account

Re: Automatic appearing objects after adding to account

Agree, it's always a problem. Average customer usual don't know, how to add an object, so we need to spend some time.

Хайруллин Шамиль
ООО "Смарт-сервис"
Самарская область
smrservice.ru
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Automatic appearing objects after adding to account

Re: Automatic appearing objects after adding to account

Thanks LORD I am not the only one who thinks it!

Locating things
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Automatic appearing objects after adding to account

Re: Automatic appearing objects after adding to account

AH, also on mobile APP, to explain that they must click in the "eye" is even worse....

Locating things
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Automatic appearing objects after adding to account

Re: Automatic appearing objects after adding to account

locationGPS ,

When we analyzed a new feature, we had more questions than answers for them. On the hosting, all is clear: you display a unit for the user, that is log in. The main idea of CMS is an administration of application. You can set all you want under top user or support user,  and you do not log in an end user. So, we decided that this feature has a doubting benefit.
We added your idea to our backlog. If we have more requests on this theme, we will return to the discussion.

Thank you for your proposal!

Maksim Shvets
Business Analyst
Gurtam
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Automatic appearing objects after adding to account

Re: Automatic appearing objects after adding to account

ok, thanks otherwise

Locating things
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Automatic appearing objects after adding to account

Re: Automatic appearing objects after adding to account

Hi locationGPS,

concerning the question that the 'eye' does not represent the idea that here users may choose selected units for monitoring:
we will pass the though to the design team. However, that is the first request of the kind, hence, please, do not expect immediate actions.

On the other hand, your concern is well understood. Will adress it in the future updates.

Thank you for understanding.

Happy Holidays!

Pavel Bushuyeu
Product Owner, Mobile
Gurtam
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Automatic appearing objects after adding to account

Re: Automatic appearing objects after adding to account

I just saw this thread. Its really a problem. If we forget to add it to the view of users we always get calls with complains that new vehicles is not visible. We explain it but people always forget...

Wolf.

Politeness dictates it to write his name on a post
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Automatic appearing objects after adding to account

Re: Automatic appearing objects after adding to account

Hi,

"that is the first request of the kind"

I think 99 % of partners do not read requests....so it is normal no one more ask for this...but I am pretty sure there will be more than 3 that think like us.
thanks for understanding.

Locating things
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Automatic appearing objects after adding to account

Re: Automatic appearing objects after adding to account

locationGPS, wwbusch aka Buwo

I do understand the concern. Unfortunately, SDK at the moment does not provide a viable solution. Hence, the development will be either not a very elegant and application- and developer-friendly solution (checking every N seconds for the changes) or taking a lot of the development time.

Also the questions with the access rights, deleted items arise.

Pavel Bushuyeu
Product Owner, Mobile
Gurtam
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Automatic appearing objects after adding to account

Re: Automatic appearing objects after adding to account

what about the option "add in panel view" when creating the objecT?

Locating things
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Automatic appearing objects after adding to account

Re: Automatic appearing objects after adding to account

Maybe. Let's back to this topic in a couple of weeks. New year comes with new plans.

Wishing you the best in this upcoming year!

Tatsiana Kots
Business Analyst, Gurtam
Join our Telegram Update Channel | Следите за обновлениями на нашем Telegram канале
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Automatic appearing objects after adding to account

Re: Automatic appearing objects after adding to account

"vuelva usted mañana" seems not only in Spain....

smile

Happy new year also for you team

Locating things
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Automatic appearing objects after adding to account

Re: Automatic appearing objects after adding to account

Hi, all.

As promised, we are back with the ideas.

We have elaborated the request of automatic adding of units created in CMS Manager to the monitoring panel in the monitoring system.

We believe that a viable solution here will be to automatically add units to the work list of the monitoring panel (for users that have access to the created units) once they are created in CMS Manager.

The users will observe the respective changes once they login or refresh the monitoring system page. 

Could you please share your opinion regarding such an approach? Will it solve users' problem?


locationGPS, wwbusch aka Buwo, Poddias, Eflotta, your input will be extremely helpful.

Thanks,
Masha

Masha Starikova,
Business Analyst, Gurtam
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Automatic appearing objects after adding to account

Re: Automatic appearing objects after adding to account

Hi,
for us would be perfect.

Also in APP if possible..

thanks

Locating things
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Automatic appearing objects after adding to account

(edited by mars 12/01/2018 11:41:03)

Re: Automatic appearing objects after adding to account

Thanks, locationGPS.

Do you mean that the same functionality should be also available in Apps? Are you talking about all of them or specific ones?

Thanks!

Masha Starikova,
Business Analyst, Gurtam
Join our Telegram Update Channel | Следите за обновлениями на нашем Telegram канале
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Automatic appearing objects after adding to account

Re: Automatic appearing objects after adding to account

I do not want to explain every client that he has to push the "eye" look for device and select.

ome clients only work APP.

From there is quite easy to think "you only have to push the eye" but imagine explaining this every day 10 times.

Besides the calls from client like "I already active the device you told me it was OK and I do not see it in the platform!!!"

As easier we give it to clients as better

Thanks

Locating things
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Automatic appearing objects after adding to account

Re: Automatic appearing objects after adding to account

locationGPS

the feature changes the behaviour the units are shown in the app. Once the behaviour is ubiquitous on the platform, mobile client will adopt it as well.

Pavel Bushuyeu
Product Owner, Mobile
Gurtam
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Automatic appearing objects after adding to account

Re: Automatic appearing objects after adding to account

Thanks, locationGPS, for clarification and thanks, Pavel Bushuyeu, for weighing in.

Another thing I want to mention is an issue of storing a huge number of units in the top accounts in case of their automatic adding to users' work-lists. It seems that if this will take place top account users will have to often clean up their work lists and delete unnecessary units.

To prevent this from happening, we can suggest two approaches:

1) automatically add units created via CMS only to users who have access to these units and are selected for automatic adding when units are being created. 
2) automatically add units created via CMS only to the creator (users-creator is selected when creating a unit in the Unit Properties).

Which approach is more viable from your perspective? Why?

Thanks,

Masha Starikova,
Business Analyst, Gurtam
Join our Telegram Update Channel | Следите за обновлениями на нашем Telegram канале
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Automatic appearing objects after adding to account

Re: Automatic appearing objects after adding to account

shve wrote:

locationGPS ,

When we analyzed a new feature, we had more questions than answers for them. On the hosting, all is clear: you display a unit for the user, that is log in. The main idea of CMS is an administration of application. You can set all you want under top user or support user,  and you do not log in an end user. So, we decided that this feature has a doubting benefit.
We added your idea to our backlog. If we have more requests on this theme, we will return to the discussion.

Thank you for your proposal!


We are also facing this issue with customers. So making units automatically appearing would be better solution.