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Notes in Notifications

Topic: Notes in Notifications

We have a client who is a security company and their dispatching center receives online notifications in Wialon hosting.  Many times the notifications are for emergencies / panic situations for their customers.  When they receive a notification the dispatcher is required to contact the client to check on them, see if they need help, etc.  They need the ability to add a note to the notification so that later on they can run a report to view that they took some action on that notification. 

For example, the client hits their panic button (SOS) and a notification generates as a pop up in Wialon Hosting.  The dispatcher calls the client to make sure everything is OK.  They talk to the clients husband and he says all is ok.  They need to note the date/time, who they spoke to, etc.  Later the client calls and says Hey, I hit my panic button and nobody called me.  The security dispatcher needs to be able to run a report to see the notes related to that specific notification which says that the dispatcher got the notification, called at this date/time, spoke to husband, etc. 

We have directed them to register a custom event for the unit and then they can run a report with events table.  They are not happy with that option and would like something that is directly tied to the notification, not just the unit.

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Notes in Notifications

Re: Notes in Notifications

Wialon allows notification to send a remote HTTP request with a set of parameters to a custom script running on a secondary server. This is the fourth action in the Notifications Properties menu.

By this way you can store every generated notification into a database and process accordingly.

Nishad Hussain Kaippally
Implementation Specialist, Middle East, Gurtam

"Computer science is no more about computers than astronomy is about telescopes."
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Notes in Notifications

Re: Notes in Notifications

TechSupport101 , recently, we've added to Beta brunch a possibility to register custom event as a comment upon a pop-up notification. Then you can build a report  "Events" and see all the history of your comments.
Try it, please, and leave your comments!

Tatsiana Kots
Business Analyst, Gurtam
Join our Telegram Update Channel | Следите за обновлениями на нашем Telegram канале
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Notes in Notifications

Re: Notes in Notifications

@tata could you provide a little more detail on this?

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Notes in Notifications

Re: Notes in Notifications

Hello, luke.nyland.

First of all, you should create a notification with action "Display online notification in a pop-up window". Then when you get such pop up online notification you can see the link "Custom event". Press it and register some comment for this event.
Then you can create and request a report with type "Events" and see registered notifications with comments.

You can read about it also in weblog or documentation.

Tatsiana Kots
Business Analyst, Gurtam
Join our Telegram Update Channel | Следите за обновлениями на нашем Telegram канале
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Notes in Notifications

Re: Notes in Notifications

thank you